Frequently Asked Questions
Take a look at our most common questions below.
Client Questions
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Every stylist using the Clipt App runs their own business, meaning they may have specific preferences or expectations. You can find out more from stylist bios and messaging them prior to your appointment.
Regardless of stylist preferences, we highly recommend THIS GUIDE as a setup for your home haircut.
Home haircuts are a safe, comfortable alternative to the salon. Just remember stylists can rate clients too. It’s in your best interest for future appointments to create a safe and comfortable working environment for the stylist as well. Clipt values organic human interactions. We believe both Clipt clients and stylists have the right tools to treat one another with dignity and respect.
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Clients are not charged until the appointment is complete, though we do place a pre-authorization hold on the client’s card to ensure the funds are available. These pre-authorizations are valid for 7 days.
Please remember to review our cancelation policy so you don’t end up with unexpected fees.
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You can tip through the app or in cash. Once your stylist completes the appointment, you will prompted to add the tip or you can simply press “I tipped in cash.”
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As long as you have notifications enabled on your phone (go to your phone settings and enable notifications for Clipt!) You will receive a reminder the day before and the morning of your appointment.
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Upon completion of your appointment (within an hour) you will be prompted to tip and rate your stylist. You can rate from 1-5 stars and leave a review.
We believe in two-way rating systems as both parties are responsible for creating a positive environment. When your stylist leaves they will be prompted to leave you a rating as well.
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Once an appointment is booked you will be able to message your hairstylist until after the appointment is completed. Take advantage of this feature by sending your hairstylist pictures ahead of time for the style you want or currently have!
General Questions
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Yes! You can download it on the iOS App Store and the Google Play Store!
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We do our best to make sure we are always available. If you're experiencing any unexpected issues or errors with Clipt, let us know ASAP. Tell us what issue you’re having. Send a screenshot if possible, and we'll get the problem fixed! All support emails should be sent to support@clipt.us.
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Make sure you have allowed the Clipt app to send notifications to your device. Check your device Settings. You also can check if notifications are turned on within the Clipt App under App Settings.
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While we can't mandate specific sanitation methodologies, as the sanitation and safety standards and requirements are different state-to-state, we recommend that all contract stylists reference Chapter VI of the National Interstate Council of State Boards of Cosmetology Policies guidance as a minimum standard and follow by their state laws and standards.
You can always message your stylist to ask any questions about their methods, or your preferences prior to your appointment.
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ASAP booking means a client needs one or more haircuts NOW.
If a stylist turns on their “ASAP toggle” that means they are currently available to complete a haircut NOW.
When a client requests an ASAP appointment, the closest stylist with their ASAP Toggle turned on will be notified.
The stylist has a short time to review the appointment request and accept or deny.
This feature will work best as the Clipt community grows. We encourage people to try it out frequently with the understanding that this feature will get stronger with time and growth :)
Account Questions
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You can reset your password by using the "Forgot Password" link on the log in screen. You’ll get an email with the reset password link. Please check your spam folder for this email! Click that link and you’ll go to the page to enter your new password. Once you’re done, you will receive an email confirming this change.
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Shoot us an email at support@clipt.us. We can look up your account by using some additional information.
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Aww… We're sad to see you go :( But if you must: log into the app, go to Settings > Profile > Delete my Account.
Remember, you’ll have to create a new account when you want another cut!
Stylist Questions
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We’re excited too!
Download the app, sign up, and complete your profile.You will have to upload your current cosmetology or barbering license. You will also need to provide information to undergo a background check.
Once you are approved you can:
Add your services and pricing. You can choose to do women’s, men’s and/or children’s cuts. Pricing is up to you.
Add your location and hours so clients can search and view your availability.
Add a profile picture and showcase your work. It's easier for clients to identify Stylists with real pictures. Upload your best pics to get more bookings from clients.
You have the ability to link your social media channels too!
Once your profile is complete you can share with friends, family, social media and start accepting appointments.
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Stylists with clear, well-lit photos from multiple angles showcasing a variety of hair styles, textures, and looks get the most bookings. Be sure to have your current clients leave you great reviews on the app to get more attention!
Social media is a great tool for growing your clientele. Be sure to share your Clipt profile often and let people know that booking home haircuts with you is possible and easy!
The Clipt community is new but growing quickly. Check out @cliptapp on Instagram to get tips on how to advertise yourself.
We promise to work continuously to bring quality clientele into the space.
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Sure can! You and your clients can message each other under an appointment. Tap on APPOINTMENTS SCHEDULED, and you can start talking! You will not able to chat once the appointment is completed. If a need arises, you can always contact support@clipt.us.
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Absolutely, make sure you take care of yourself!
You can set your unavailable times from your profile in the app. Go to Stylist Information > Availability -Time off
You’ll be unavailable for booking during those times. Block off a few hours or an entire set of days. This is great for taking off for birthdays, holidays, family events, etc.
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Definitely! Once you book a cut, you’ll have the option to send to your personal calendar in addition to seeing it on the Clipt App.
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Definitely! Once they've completed an appointment with you, they can leave a rating and review to tell everyone how great you were! We highly recommend you encourage your clients to do so! Let your clients be your hype team. People trust people, reviews are your best referral.
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Yes! Stylists and clients receive a notification the day before an appointment and the morning of. Be sure you’ve enabled notifications from Clipt.
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By default, yes. Clipt is about giving you full control. Ensuring you are available during the date and time the client has requested.
However, you can enable Auto Accept in your booking preferences settings in the app. Stylist Information > Appointment Requests > Automatically accept all appointments
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The Clipt App uses Stripe for financial interactions. All of your earnings are tracked and managed through your Stripe Account. Your account will be linked within the App under Profile > Payment Information